Include the invoice and the reason for the return.Place the original package into a shipping carton.To request an RMA number by phone, call Customer Service at 31.To request an RMA number, please visit our contact page and send us an email with the request.In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.If conditions are not met, Motion Media reserves the right to refuse the return or to charge a restocking fee of up to 25%. If payment was made by check, please allow 10 business days for a refund check to be issued. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by credit card, once we receive the product we will credit your account. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If, for whatever reason, you are dissatisfied with your purchase, you may return it to Motion Media within 30 days. Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise. Relative Humidity: 0% to 90% non-condensingĪt Motion Media, our goal is to ensure your complete satisfaction with your purchase.Operating Temperature: 0° to 40° C (32° to 104° F).Power Fail Protection: Crosspoint connections preserved and restored instantly at power on.Power Supply: 1 x Internal 100 - 240V AC 50/60Hz.Displays: Built in 2.2 inch LCD for video and menu settings.Mac 12.0 Monterey, Mac 13.0 Ventura or later.Internal Software Upgrade: Via included updater application.Software Control: Router control included free for Windows™ and Mac™.Includes Blackmagic Videohub SDK and Ethernet Videohub Control Protocol. Supports Videohub Smart Control Pro and Videohub Master Control Pro hardware panels. External Control Panel: Includes Blackmagic Videohub software control panel for Mac and Windows.Built in Control Panel: 24 buttons for local control of Videohub with 3 buttons and search dial for menu control.SDI Metadata Support: Video payload identification ancillary data as per SMPTE 352M.SDI Auto Switching: Automatically selects between 270Mb SD-SDI, 1.5G HD-SDI, 3G level A and level B HD-SDI, 6G HD-SDI, 12G-SDI and DVB-ASI on each input so that each input can be running a different television standard.SDI Color Space: REC 601, REC 709, REC 2020.SDI Color Precision: 10, 12-bit RGB 4:4:4 in all HD and 2K modes, Ultra HD modes up to 2160p30 and 4K modes up to 4Kp30 DCI.SDI Video Sampling: YUV 4:2:2 and RGB 4:4:4.SDI Audio Sampling: Television standard sample rate of 48kHz and 24-bit.SMPTE 259M, SMPTE 292M, SMPTE 296M, SMPTE 372M, SMPTE 424M, SMPTE 425M level A and B.Reference Outputs: Reference terminating loop output.Reference Inputs: Tri-Sync or Black Burst.Welcome wallet with QR code for software download.
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